EWC

Eddie Wright Car Supermarket

1.1/5 from 9 reviews.

1.0

100% avoid

I have had the car since 31.07.2018, it has broken down 3 times now, they forgot to tax my car so was driving round for 2 weeks without tax, I have phoned numerous times to try to sort, not once has anyone rang me back so i have now gone to trading standards to reject car in full and lodged a formal complaint with the finance company as i tried doing a formal complaint with eddie wrights but again, suprise suprise no response. please don't say to ring you as i have done this numerous times to be told everyone is on the phone and someone will call me back, that has not happened once. absolutely awful customer service once the car is out their doors!

Nic.C 2414 days ago 2018-09-17

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Dealers response

Hi Nicola,

Thank you for your email and I'm very sorry to hear that you've had issues with your car since you picked it up. I've spoken with my colleague, Stacey and understand that she has spoken with you and is looking into having your car brought into our service centre in order to have fully repaired. I'm very sorry for the delay and stress that this has caused but hopefully she will be able to resolve the issue quickly and you will be able to get on and enjoy your new car.

Regards,

Darryl, Customer Experience Manager

Eddie Wright
2404 days ago

Extremely poor service

Long and the short of it bought a car in January for £16k all good excellent salesman happy with purchase. Forward less than 2 months later issue with car phoned Eddie Wrights took car in to be sorted and got it back a week later and with a nice dent on front wing . Well that's where the customer service came to an abrupt end , after more than a week of calling them and getting fobbed off with we'

By Mattpreece 393 days ago

Full Review

Avoid

Avoid at all costs!!! I purchased a 2015 Q5 2.0 tdi with 60k miles on from these 'dealers' at the beginning of January 2022 and oh wow, what a mistake that turned out to be! We were the perfect customers, we didn't want a trade in, knew what we wanted and paid cash.... that's where it all started to go down hill! We paid for the RAC breakdown cover as we had traveled some distance for the car a

By Rmt1983 969 days ago

Full Review

Stay clear.

I traded a car in back in July for an Audi a6 quattro. Had nothing but problems with the car. It was in a garage for around 10 weeks with an issue. I was told from Eddie wrights that they would pay for diagnostics. Guess what..... they didnt pay, so I had to pay £432 as they went back on their word. This issue finally got sorted. Sorting this also created a new one. Car was then in the garage f

By Sandy 1543 days ago

Full Review

Stay away

bought a car from here and paid to tax it so we could drive it home only to find out 4 months later they never did tax it and what's more never sent the logbook to DVLA so my wife had been driving around in a car with no tax and DVLA didn't even have her down as the legal owner. No response to calls or emails. Safe to say i won't use these people again.

By Ellis44linda 1828 days ago

Full Review

Do not use this garage

Really bad service. They use a third party garage to do the warranty work. Beginning to feel like it is one big scam. Had new engine which I thought was through warranty. RAC know nothing about it. Bruce Cousins garage not able to diagnose obvious knocking noise. I am now beginning to thing they are taking the mick and not even looking at it. Taking this further. Advise now to buy or use other gar

By Mleaning 2131 days ago

Full Review

Received documents for a car I did not buy!! But they are not bo

Told me the car was in very good condition so made plans to travel and buy it,however the inside had been scratched on every plastic and metal panel by what could be a dog. Wasted 5 hours & £55 (petrol & Insurance cover) on the strength of that for nothing.They said that it was taxed ready for me as the Post office closers at 5.That's salesman rubbish they know it can be taxed in 10 minutes on lin

By JC 2395 days ago

Full Review

100% avoid

By Nic.C 2414 days ago

Full Review

No after-sales service

I bought an Hyundai from them last week. They answered emails promptly when enquiring about buying a car. After the purchase I realised that the key tag had been removed with the key number. I emailed them THREE times for this information. They didn't reply to any of my emails once they had got my money ! Appalling customer "service"

By paulbat 2592 days ago

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