Very poor service
Turned up to Evans Halshaw Edinburgh and had a courtesy car booked (had booked appointment 4 weeks earlier).
They could not insure any courtesy cars because the internet was down!
I offered to let them use the internet on my phone, and also suggested they telephone the insurance company but my suggestions were dismissed.
I was told wait and the van service will be done in 1.5hours max.
I was still waiting 5 hours later, entrance doors were wedged open as they were faulty so I was freezing. I arrived at 10am and it was well after 3pm that my van was ready.
The coffee machine was broken, staff all had coffees but I was never offered one.
After all this I was then told my van needs discs and pads front and back after only 25k miles. When I questioned this the head mechanic (I assume) was hostile and dismissive.
Avoid this place if you would like to be treated with any degree of professionalism.
TVRSteve
2016-12-23