Excellent service
I bought my car from Hartwell, along with a 3 yr warranty.
When my car reported an 'Engine Malfunction' on the dashboard I called into Hartwell Ford in Hereford to try and get it looked at.
They happily informed me that they could book it in for diagnostics - in 4 weeks time!
When I seemed a little surprised at this length of time I was told that they only have 2 diagnostics machines and they are fully booked for the next month. May I suggest obtaining more machines - there certainly seems to be demand for them!
When I questioned the point of a warranty when it takes a month to even look at the car (let alone fix it) I was told I was free to take it elsewhere, pay for any diagnostics and work required, and then TRY to reclaim it via the warranty.
They even gave me the number of another garage - 15 miles away, and then showed me the door.
If you're looking to buy a car then they are sweetness and light, once they have your money you become a problem they'd rather palm off to someone else.
Please Avoid.
DEF2522
2015-04-30