HNC

Holdcroft Nissan Crewe

1.1/5 from 2 reviews.
1.2

Incompetent and arrogant

we bought a new Xtrail from this dealer. Items missing when we collected it, including handbook, aerial and protection pack boot liner. Trim had been stuck on by the dealer in the wrong place, and subsequently fell off.

After 3 months, we've had 2 breakdowns. The dealer refused to even look at it, claiming it would be at least 2 weeks before they could even run a diagnostic test, and that it would take over an hour.

RAC did a diagnostic test in 5 minutes. We were recovered to a different dealer, who fixed the car promptly. The problem? Holdcroft had set up service intervals incorrectly at PDI.

For an easy life. avoid Holdcroft like the plague.
3131 days ago
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Overall Rating
Charged for parts not fitted
Check your invoices and check your car if you use this dealership. I was charged for service parts that were never fitted to my car. The dealership never intended to fit them either. When challenged, the dealership fabricated a narrative to cover it up which fell apart the moment official documentation was requested. They only fitted the part after they were caught out. A severe breach of cu
Incompetent and arrogant
we bought a new Xtrail from this dealer. Items missing when we collected it, including handbook, aerial and protection pack boot liner. Trim had been stuck on by the dealer in the wrong place, and subsequently fell off. After 3 months, we've had 2 breakdowns. The dealer refused to even look at it, claiming it would be at least 2 weeks before they could even run a diagnostic test, and that it wo
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