MH

Moss Hall

2.4/5 from 3 reviews.
0.8

Do not use this dealer

We purchased a BMW320i 7 year old from this dealer on 23rd Dec 2015 with no reported faults. On 9th Jan 2016, we had to have the vehicle inspected by a mechanic as there was a noted shuddering from the clutch pedal when pulling away from standstill & when changing gear. The report stated that the vehicle requires gearbox removal with new dual mass flywheel and clutch assembly. In layman's terms this is a new clutch which will cost us ~£1K. The mechanic also noted that the right & left engine mounts appear to be worn to excess. We contacted Moss Hall by email on 10th Jan, with a copy of the independent mechanics report & requested reimbursement for the vehicle under the Consumer Rights Act 2015 which requires dealers to supply goods of satisfactory quality. On calling them today they offered to have the vehicle re-inspected by their mechanic & replace the clutch if necessary. I explained that as we are within 30 days of purchase, we want refund to which he replied, "take me to court!"
3389 days ago
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Overall Rating
Appalling customer service
Appalling customer service, failed to take / return calls. I bought a Mitsubishi Shogun, they promised to replace the missing parcel Shelf that, this was agreed before the sale, and we were told wasn’t an issue as they had Access to a local breakers and access to parts from contacts inCyprus, this was 6 months ago. This has never been achieved, I ended up purchasing this item myself from EBay for
brought my van from here
i brought my van from here and it has been running great so far, bargain for the price it was going for, as they do not normally stock vans as they stock sports cars which all looked amazing when we arrived after a 5 hour drive up to mosshall all the staff seemed very friendly and i will sure buy another car from there when i have enough money to waste on a sports car
Do not use this dealer
We purchased a BMW320i 7 year old from this dealer on 23rd Dec 2015 with no reported faults. On 9th Jan 2016, we had to have the vehicle inspected by a mechanic as there was a noted shuddering from the clutch pedal when pulling away from standstill & when changing gear. The report stated that the vehicle requires gearbox removal with new dual mass flywheel and clutch assembly. In layman's terms t
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