PCC

Poolfoot Car Centre

4.2/5 from 6 reviews.
1.0

Terrible aftersales service, empty promises of repairs.

Terrible experience!

We bought a car from Poolfoot Motors/Car Centre, the following day we reported a fault to them. This made the car unsafe and not fit for use. We were asked by them to return it, a two hour journey. We refused to drive it that far and eventually agreed on taking it to a local garage. Unfortunately it wasn't resolved after a further two visits.

Poolfoot asked us to take it to a "transmission expert" they used that was two hours away. We were told they had done work to the car but were never given any documentation as promised. It was still not repaired.

We then asked for a refund which was declined, we sought legal advice and gave them a last chance to repair.

They had the car for nearly six weeks and when we collected it we were left with the same fault.

We later found out that they had put a second hand part on and it was highly likely no work was carried out by the "transmission expert".

The manager we were dealing with was in no way helpful or understanding. He was rude and arrogant. At no point were we offered any kind of courtesy car or compensation for our losses. This situation dragged on for 8 months which didn't seem to bother them.

They buy their cars untested from auctions, its most probably the cars main dealers wouldn't sell on their forecourts or to other dealers.

Stay well clear they are absolute cowboys!
3820 days ago
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Customer Service
Professionalism
Value
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Vehicle quality
Overall Rating
Purchased a crv
Purchased a Honda CR-V from poolfoot cars fleetwood on 11th sept 2021 .Found them to be excellent,no pressure selling, issued with fresh mot, any issues we had where rectified with no quibble. A pleasure to deal with would definitely go back to them for any other cars our family needed. Dealt with John who was excellent. Best experience we have ever had with a used car dealer.
By Cliffordh 1323 days ago
Full Review
Good firm to deal with.
Bought a kia sportage off them. No hassle whatsoever. Would definitely recommend and use again.
By John1970 2168 days ago
Full Review
Poolfoot cars fleetwood blackpool
A very unprofessional company where I left a deposit for a car, and was guarantee by two people if I didn't want the car I could get a full refund, drive 300 miles to view the car which was not bad condition but needed a cambelt doing and when my husband taken it for a test drive the engine management light came on, which put us off the car, and when we found out the fault it was a common fault on
By amierat82 3329 days ago
Full Review
very helpful
just picked up my astra estate wasn't sure what we wanted came In for a diesel or so we thought until colin explained that due to the little milage we do a petrol would be more advantageous we drove both with no pressure we ended up buying auto estate thanks for all your help
By stu 3478 days ago
Full Review
A fantastic all round experience
I have bought two cars from this dealer and both cars have been perfect! Everything was sorted quickly and the staff could not have been more helpful. Everything to do with finance and warranty was clearly explained. Definitely won't hesitate to buy cars from here in the future and would recommend to Family, Friends and strangers as a great place to buy a car!
By Honest reviews 3597 days ago
Full Review
Terrible aftersales service, empty promises of repairs.
Terrible experience! We bought a car from Poolfoot Motors/Car Centre, the following day we reported a fault to them. This made the car unsafe and not fit for use. We were asked by them to return it, a two hour journey. We refused to drive it that far and eventually agreed on taking it to a local garage. Unfortunately it wasn't resolved after a further two visits. Poolfoot asked us to take it to
By bulman 3820 days ago
Full Review
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