SPN

Stoneacre Peterborough Newark Road

1.9/5 from 3 reviews.
3.0

Shocking after sales service!

Overly helpful in order to get a sale, and made all the right noises....until I had an issue. Car came with manual and service record missing when I collected. I was assured that they would sort it out and send the documents on to me.....that didn't happen! After countless ignored emails and phone calls I was told I would have to wait until they got another car the same as mine in and that they would then take the documents from that car to send to me....hardly professional! This however didn't happen and I was forced to visit the branch over and over again.

Finally, after nearly 10 months after purchasing my car I received what was missing, no apology, and a manager that was conveniently "not available" when I asked to speak to him.

They are very good at making the right noises....until they have your money, and then thy just don't seem bothered!

Would NOT recommend to anyone! Awful experience!
3473 days ago
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STAY AWAY FROM THEM.
If i could give 0 star i would. I bought a fiat 500 from them, they forgot to put the wheel nut key and log book and guess what flat tyre but couldn't sort out as no wheel nut key. Missed x mas and had to spend it on my own. Finally to car to a fiat dealership who i purchased the wheel nut key from and tyre sorted i never complained. August 2018 i decided i needed a bigger car. Went into
avoid - do not buy from stoneacre
i am absolutely disgusted in the service and cars I have received from stoneacre Peterborough Newark road branch. I have purchased 3 cars from them within the past two years. Two cars which are not trustworthy cars. my first car was a fiat 500 which was absolutely brilliant car only reason for me having to change as it wasn’t big enough with expecting a baby to which I was gutted I had to change
Shocking after sales service!
Overly helpful in order to get a sale, and made all the right noises....until I had an issue. Car came with manual and service record missing when I collected. I was assured that they would sort it out and send the documents on to me.....that didn't happen! After countless ignored emails and phone calls I was told I would have to wait until they got another car the same as mine in and that they wo
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