SPN

Stoneacre Peterborough Newark Road

1.7/5 from 4 reviews.
1.0

The Stoneacre Nightmare

The Stoneacre Nightmare! So my partner and I purchased two brand new cars from Alex back in April 2024 (My goodness was this going to be the worst financial mistake we ever made was the biggest understatement of the century).

So we're now nearly 18 months into our agreements fighting out mistakes with the FCA that not even two other reputable Cupra/Seat Dealerships could understand why Stoneacre would inflate both vehicle purchase prices then, to add insult to injury, double VAT on both purchases that would mean trading in is near impossible.

Honestly we were a reputable customer for over 10 years at the Newark Road Branch but even after trying to sort this out directly with the management team, raise complaints with the appropriate team to also just to be ignored by Stoneacre generally has left us with little option but to seek further intervention.

Just sad how two cars we have work so hard to get are just ruined by mistakes from this branch.

9 days ago
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Overall Rating
The Stoneacre Nightmare
The Stoneacre Nightmare! So my partner and I purchased two brand new cars from Alex back in April 2024 (My goodness was this going to be the worst financial mistake we ever made was the biggest understatement of the century). So we're now nearly 18 months into our agreements fighting out mistakes with the FCA that not even two other reputable Cupra/Seat Dealerships could understand why Stoneacr
STAY AWAY FROM THEM.
If i could give 0 star i would. I bought a fiat 500 from them, they forgot to put the wheel nut key and log book and guess what flat tyre but couldn't sort out as no wheel nut key. Missed x mas and had to spend it on my own. Finally to car to a fiat dealership who i purchased the wheel nut key from and tyre sorted i never complained. August 2018 i decided i needed a bigger car. Went into
avoid - do not buy from stoneacre
i am absolutely disgusted in the service and cars I have received from stoneacre Peterborough Newark road branch. I have purchased 3 cars from them within the past two years. Two cars which are not trustworthy cars. my first car was a fiat 500 which was absolutely brilliant car only reason for me having to change as it wasn’t big enough with expecting a baby to which I was gutted I had to change
Shocking after sales service!
Overly helpful in order to get a sale, and made all the right noises....until I had an issue. Car came with manual and service record missing when I collected. I was assured that they would sort it out and send the documents on to me.....that didn't happen! After countless ignored emails and phone calls I was told I would have to wait until they got another car the same as mine in and that they wo
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