WNB

Wessex Nissan Bristol

4.2/5 from 6 reviews.
1.0

Appalling customer service, avoid this garage!

Original review source: Google+

I bought a car from his garage about a month ago and when buying the car they offered to deliver the car to me as the car had recently come into the garage an still needed to be valeted and have a vehicle health check. A date for car was agreed and I was told that the car would be delivered between 10.30 & 12pm and that someone would call prior to leaving their office which is based over an hour away. I hadn't received a call by 11am so gave them quick call to ensure someone was on the way to deliver the car and I was told the person that was due to deliver it was off sick so it wouldn't be delivered! Nobody had bothered to call to inform me of this. I asked if someone else was able to deliver the car as my partner had taken the day off work especially which the garage then arranged for 2.30pm that day. When they delivered the car I checked over it and the car hadn't been cleaned since we had been to see it at the garage and they did not have a copy of the vehicle health check which I had requested from them when I put my deposit down on thhe car. Instead the car had cigarette ash all over the back seats and the interior was filthy. Not what you would expect when you were sold the car and promised it would be valeted and would look as good as new. I understand that a used car is never going to look new but they hadn't even bothered to clean the car before delivering it and I had to clean it myself removing the cigarette ash. When this was raised with the gentlemen dropping off the car I asked if I could have them pay to get it valeted which after a call to their Bristol office I was told that they would pay £50 plus VAT and they would put a cheque in the post the following day. That was on the 27th August and I am still waiting for the cheque to arrive! I called the day after receiving the car to complain about the service I had received
3854 days ago
Wessex Nissan Bristol banner
Overall Rating
Overall Rating
Good experience overall
Original review source: Google+

Bought a 3yo Nissan Leaf from them (dealing through James, who was cute), overall all good experience though don't expect to haggle as they wouldn't budge so if you want a deal look elsewhere. The car I bought was around £9k and I appen to know it was sold to them for £7.9k
By Google+ user: Eugene Nadyrshin  3821 days ago
Full Review
2nd Nissan
Original review source: Google+

This is my 2nd Nissan purchased through pcp overall an excellent service from the start to collection of the vehicle.
By Google+ user: Joshua Jones  3832 days ago
Full Review
Really good knowledge
Original review source: Google+

I went into the showroom with the aim of looking for a car for my daughter and was greeted by a member of staff straight away, and his knowledge on the various vehicles we were looking at was really good. My daughter is looking forward to picking her car up soon.
By Google+ user: Terence King  3833 days ago
Full Review
I love the car
Original review source: Google+

A few days ago i receive my New Nissan Juke from Wessex and i love the car, and the servive was second to none, From the moment i walked into the show room to the second i drove off with my new car i was very impressed with the sales staff and the service department who i wa
By Google+ user: Adele lowe  3834 days ago
Full Review
Love my Juke
Original review source: Google+

great service received from the salesman. kept informed every step of the way. love my new Juke too! recommend wessex to anyone.
By Google+ user: Joe Sloan  3835 days ago
Full Review
Appalling customer service, avoid this garage!
Original review source: Google+

I bought a car from his garage about a month ago and when buying the car they offered to deliver the car to me as the car had recently come into the garage an still needed to be valeted and have a vehicle health check. A date for car was agreed and I was told that the
By Google+ user: Claire Sawyer  3854 days ago
Full Review
< 1 >