HCS

Hilton Car Supermarket

3.8/5 from 117 reviews.
0.0

Shocking Experience £727 lost and we’ve been duped.

We put our car into a Dealer Auction via Carwow. Hilton Garage won the auction and therefore provisionally bought our car. The day of collection they sent out a car transporter to collect the car. After umming and ahhing he advised that the garage may take some money off the agreed price as there ‘extra scratches’. He would need to speak to them and they would come back with a revised figure. 20 minutes later he advised that the new price would be ‘Six and a Half’. Being that the agreed sale figure was £6777, I assumed the new price was £6500. Disappointed but in the back of my mind I expected they would try this and we had moved on and bought an another car already I reluctantly agreed. Bear in mind I was on my own, with my six month old who was upset as she is at that age, my 5 year old who was off school at the time and the collection had been going on for an hour or so at this point. I signed the esign document. The transporter advised he now needed to wait for the money to land in my account but he said
12 days ago
Hilton Car Supermarket banner
Product Knowledge
Professionalism
Vehicle quality
Value
Customer Service
Overall Rating
Shocking Experience £727 lost and we’ve been duped.
We put our car into a Dealer Auction via Carwow. Hilton Garage won the auction and therefore provisionally bought our car. The day of collection they sent out a car transporter to collect the car. After umming and ahhing he advised that the garage may take some money off the agreed price as there ‘extra scratches’. He would need to speak to them and they would come back with a revised figure. 20 m
By Sammyhumphrey  12 days ago
Full Review
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER.
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I
By Jsnelling90 319 days ago
Full Review
Great Service!
It's my First time I purchased a Car from Hilton car supermarket. And The whole process was Fantastic. Excellent customer service. Whole team was soo knowledgeable
By KeiranGalindo 482 days ago
Full Review
damaged my part ex
I looked to buy a nearly new car from Hilton. At the time of my visit I didn't have the car I wanted to trade with me as it was in a garage for a full service. We agreed a price and arranged for collection a week or so after. On the day I arrived with my car and was told that they would inspect it just to make sure there was no damage etc. When the salesman came back he listed faults that were new
By Casper 498 days ago
Full Review
Terrible
Terrible. This was my 4th car from Hilton Garage over the years and what started as an impressive outfit have declined considerably and now operate like a dodgy back street car dealer from the 80's. So I bought an A7, reg A7XYO, from them. I highlighted some paint repairs and a tyre with a chunk out of the sidewall that needed replacing to the salesman Adam which was agreed as was the ful
By bonehead33 749 days ago
Full Review
The second time I’ve had disgusting customer service
They sold me my Maserati and delivered it with the thermostat broken plus my air conditioning wasn’t working. It was sent back and the thermostat was fixed but the air conditioning still isn’t working properly. I have also now received the car back with my rear window heater not working and I am out of my 3 months warranty with them. On top of that they have also got some reason replaced my nice s
By Nick 859 days ago
Full Review
Car broke down after 3 months
Not only did they up the price of delivery AFTER I bought the car, but the car broke down a few weeks after the 3-month warranty. I phoned them, but they said there was nothing they could do. Don't walk away from this dealership, run.
By trudykeane 918 days ago
Full Review
AVOID AVOID AVOID - Sell Faulty Cars
If I could give 0 stars I would. AVOID AT ALL COSTS!!! I purchased a car from Aylesbury recently and within 2 days of having the car the engine management light came on. I called on the day and was told to drive it around and see if the light goes off, obviously this was not something I was prepared to do and they agreed that I could bring the car back for inspection. This was a 2 hour drive to re
By klouise 999 days ago
Full Review
< 1 2 3 4 5  ... >