ACD

A5 Cars Direct

0.9/5 from 20 reviews.

1.6

BE CAREFUL!! AVOID THIS DEALER

I would never buy from this dealer again for a few reasons:

1) The warranty I was sold initially had expired dates, which were amended after a lot of hassling (but I believe were produced expired intentionally!)

2) After 6 days of having the car the power steering broke, and the car went back. With a few other minor issues.

3) When I eventually got the car back after another 6 days, the dealer was shocked when I asked to see paperwork/receipts for parts changed on the car. Eventually these were produced but not before he decided to walk off in the middle of our discussion to deal with someone else!!

In general the customer service was terrible, and the attitude was disgraceful towards the customer. I was treated like an idiot and fobbed off a number of times. Not returning calls or doing things when promised. In-light of events I believe the dealer knew the car had a fault(s) when selling to me and was hoping no immediate problems would mean my return .

Even if this dealer is 100% genuine their attitude raises suspicions and leaves no customer satisfaction or confidence.

short_stuff29 4261 days ago 2013-07-28

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Customer Service

Professionalism

Product Knowledge

Value

Vehicle quality

Overall Rating

first class service all round.

son inlaw bought a car just before christmas for his daughters christmas present as we had nowhere to store it, they stored it for us, last week had a problem with the battery popped in friday 11-1-2019 manager told me to bring in saturday morning lifted up the bonnet the manager went straight into motorworld new battery on car gone, first class service, many thanks R Cairns.

By Richard Cairns 2267 days ago

Full Review

DO NOT PUT DOWN A DEPOSIT OR BUY ANYTHING FROM THEM.

As with all the other bad reviews this company can't be trusted. It's a side business being run along with a food take away and car wash. This is why the service is so bad. We looked at a motorhome for sale which was driven to the location to show us but on arrival it had lot's of problems not listed in the advert. They spent over an hour trying to get it all working. We made the mistake of puttin

By andyandy 2634 days ago

Full Review

Avoid at all cost!

Sold me an unroadworthy car! It spent more time in the garage then it did with me! Finally after threatening legal proceedings with them they refunded me but not all of the money. Complete bunch of cowboys that prey on the vulnerable. Please avoid I have yet to meet a person with a pleasant experience with this company. My phone number was also used in an unprofessional manner which I found unsett

By Emcel22 3614 days ago

Full Review

DO NOT GET BURNT LIKE I HAVE

Bought a BMW from them after diving it 60 miles it broke down took it to a specialist who tells me its uneconomical to repair dealer states not his problem however trading standards disagree so stand by to be shut down as im not letting this go ill take it to every court in the land I will ruin them for costing me 4.6k and selling me an unsafe car knowing I have kids in it.

By mac2564 3784 days ago

Full Review

Avoid at all costs!!

Hi, I bought my car from Dunstable branch of A5 cars direct. Sales man took me for a 2min test drive, told me i can't drive it on the road because of new law blah blah blah... They took my car as a p/x and i was happy to pay and go. I was happy for about 5 miles then engine light went off. I called A5 and they told me to go to the garage in luton and they will fix all at no cost. Cool i thought, s

By Jaguar 3787 days ago

Full Review

Steer Clear!

Worst Car buying experience ever. Adding £50 admin fee after tye price has been agreed. Found non-existant faults in our trade -in car which they told us was only worth scrap value and we then found on sale on their website for 3 times what they said it was worth. Paid for a 3rd party warranty which was later cancelled by the warranty company as the dealer had not passed on the payment.Took an ama

By fedup 3804 days ago

Full Review

Please don't buy from these guys take my experience

I went on auto trade to find a car, I then saw A Peugeot 206 04 plate advertising for £999 so I call to find out about the car, I was told by a sales man by the name Ali how told my the car was in good condition. The next day I went to the dealership office to buy the car then I was told that the car I was looking for was sold two days ago. But I had pictures to prove that the car was still in th

By jeff10 3804 days ago

Full Review

A5 cars direct and a5 automobile

Both companys are linked, very untruthfull selling cars involved in accidents without informing you, hidden cost in my case 200£ with no explanation and falsley taking 250£ for a warrenty that the warrenty company had no idea about obviosly tried to pocket the money AVOID THIS DEALER IT WILL BE THE BEST THING YOU EVER DID I AVOIDED LISTENING TO THE REVIEWS AND FOUND OUT THE HARDWAY TRUST ME TAKE Y

By natty 3817 days ago

Full Review

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