AVL

Ashridge Vehicles Ltd

3.8/5 from 21 reviews.
0.4

BUYER BEWARE

Our experience with Ashridge Vehicles after-sale service.

We bought a 4 year old BMW i3, along with £400 "Williams Ceramic Coat" paint protection.

After a few months, following a car wash, we found a scratch mark and peeling paint on our car. With no idea where it had come from, we assumed someone had scraped it and spent £250 to get it repaired. The next time we had a car wash, several more areas showed peeling paint and scrapes. It seemed clear that the car had a (cheap?) coat of paint over the top of some damage, which was quickly wearing away - unclear whether the dealership or the previous owner were responsible.

I tried to claim on the paint protection which clearly hadn't helped, only to be told that despite costing £400 and being called "paint protection" on the invoice, it didn't cover this issue. Frustrated, I phoned Ashridge Vehicles. I was told by the person I spoke to that I should "email complaints" as they don't deal with this kind of issue over the phone. He also said (verbatim) that
953 days ago
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Love My New Wheels
Fantastic experience and a great team. The car is great and was ready with everything as agreed with only 2 days since my test drive. Special thanks to Sammy for making everything straight forwards.
By jimmy77 732 days ago
Full Review
Great service
I found the perfect car online and when speaking to the guys at Ashridge Vehicles instantly felt comfortable purchasing from them. They described the car accurately to me and answered all my questions. They helped in areas to make buying a car and getting on the road easy. Thank you Chris and the team for all your help I am sure I will be back again in a few years
By Fi@me 737 days ago
Full Review
Read Before Buying From Ashridge Vehicles Ltd.
The car I bought from Ashridge Vehicles has left me upset, disappointed and considerably out of pocket. After collecting the car I found that both sides had been repaired badly. The list of problems includes runs and debris in the paintwork on both sills, poor application of stone chip and overspray where it shouldn’t be. There were also various pieces of trim falling off including lower body mold
By Julian Hunt 948 days ago
Full Review
BUYER BEWARE
Our experience with Ashridge Vehicles after-sale service. We bought a 4 year old BMW i3, along with £400 "Williams Ceramic Coat" paint protection. After a few months, following a car wash, we found a scratch mark and peeling paint on our car. With no idea where it had come from, we assumed someone had scraped it and spent £250 to get it repaired. The next time we had a car wash, several mor
By GrahamH 953 days ago
Full Review
Late review [March 2019] and I remain delighted
I was looking for an Audi A5 convertible and found this car on "Auto Trailer". The car was exactly as describer and well priced. I have now had the car for 10 months and remain delighted and would return to this dealer in the future despite being 250 miles for my home in Durham
By WJSS 1937 days ago
Full Review
Great Cars, Great Service
I phoned up on a car that i saw on autotrader. The salesman i spoke to was really helpful and booked me in for an appointment the next day. When i turned up i was welcomed by a friendly face and a hot drink. The salesman who dealt with me was really professional and answered all my questions. The stock that ashridge vehicles have is first class. I would highly recommend it to anyone!
By OliBentley99 2405 days ago
Full Review
Great experience
Came down thinking we’d found the right car on the internet only to have a spanner thrown in the works with lots of other great cars on offer. The staff were so friendly and gave the time required to make a decision, not even putting pressure on us when we said we needed to go away and think about it!! Got the car ready for the time agreed and followed up with a call a few days later.. Thank you A
By Calo369 2621 days ago
Full Review
Top Service
I had the pleasure of dealing with Ashridge Vehicles when I bought my Audi TTS. The customer service was 1st class from walking in the door to driving off the forecourt with my new car. The salesman 'Luigi' had excellent knowledge of the vehicles in stock and was very helpful and honest when it came to choosing the right car for me. I will definitely be returning for my next purchase.
By tomburrows 2734 days ago
Full Review
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