BMW

Big Motoring World

4.0/5 from 222 reviews.
1.0

Unbelievably bad experience with this company

Truly terrible experience with this company that you should be aware of before buying from them. In February 2026 I spent £30k for a quality SUV hybrid after a very nice salesman looked after us well and offered the car we were looking for that was just in and not listed. It was promised to us valeted, fully charged and with a full tank of diesel when we were to pick it up.

That had to be 2 weeks later because cars sold must go off site the same month. We took a long train journey up to the site (Peterborough) The car was not valeted, fuelled up or had any charge in the hybrid battery. Having no other option we took the car. Only with one key because the other was likely to follow as the car was so new in.

Two days after the 150mile drive home the engine management light came on. I’d arranged a post purchase inspected with an independent Mercedes specialist so took the car to them to diagnose. It was a Solenoid fault relating to cooling of the lithium batteries. £540 to fix, and should be covered under wa
128 days ago
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Overall Rating
Great car, good price, upleasant buying experience
Would recommend for prices and choices of cars. Arrive in a good mood with bucket loads of patience and time: the buying experience is extremely painful. Be ready for hard sell of warranties, paint, tyres and interior protection (I mean, if you want to spend £1000 on polish, look elsewhere first!) It takes ages and is really really boring and irritating. Say no 3 times and they will stop. But
By lovettbob Today
Full Review
Extremely poor after sale experience
I would strongly advise avoiding Big Motoring World based on my experience. The customer service, after-sales support, and complaint handling were consistently poor, and the business showed little willingness to take responsibility for issues that were present from the moment the vehicle was purchased. The car developed faults almost immediately, yet instead of addressing them properly, the com
By dekong88@gmail.com 58 days ago
Full Review
Car broke as soon as I started driving it. Big Motoring World W
I would definitely not recommend buying a car from these people. So dishonest. We drove all the way from Bournemouth to buy a car, we went on a cruise for 3.5 weeks and when we came back it was only the second time I drove it. By the 4th time it broke down. It had to be towed to the nearest garage. Who told me it had been in undisclosed accident and that non Nissan parts were used to repair it
By JCbournemouth 70 days ago
Full Review
Unbelievably bad experience with this company
Truly terrible experience with this company that you should be aware of before buying from them. In February 2026 I spent £30k for a quality SUV hybrid after a very nice salesman looked after us well and offered the car we were looking for that was just in and not listed. It was promised to us valeted, fully charged and with a full tank of diesel when we were to pick it up. That had to be 2 wee
By Joe Field 128 days ago
Full Review
Two tyres faulty, like pulling teeth!
Flagged tyre pressure issue on test drive in Norwich, was told the mechanics checked it before we left so drove home (2.5hrs away) and 15 mins down the road a warning light came on saying “tyre pressure sensor malfunction”. Logged this immediately on their app, this was 4 weeks ago now and still no resolution. Was then told to go to a Halfords autocentre for a tyre check. This came back with a
By Ollie1992 136 days ago
Full Review
Experience of car purchase
Good easy experience no hard sell felt salesperson listening to what i said has I've worked in motortrade for 35 years that made a great change came away thinking i would go back
By Stephen Griffiths  338 days ago
Full Review
Good experience
We had a good experience with Big Motoring so far. We bought our dream car with their help. The car is still perfect after more de 6 months. So far we have no complaints. When we bought the car every employee was very nice with us, answered every question we had, explained the process very well. We were very happy with our sales guy, very passionate, nice and helpful.
By Cristian 338 days ago
Full Review
Never use this dishonest company!
Please join Facebook group BIG MOTORING WORLD COMPLAINTS- UNOFFICIAL A group dedicated to bringing awareness of the underhanded sales tactics employed by this company. Around 5000 unhappy members and growing daily. AVOID AVOID AVOID AVOID!!
By Scooby250 540 days ago
Full Review
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