Splendid customer service
I bought a 2010 Audi A4 2.0 TFSI Estate from Buckingham Audi/VW centre in Woking last January (2015). The car had the standard warranty.
A month or two after buying the car I noticed that the car had lost or burned a considerable amount of engine oil over a mileage of less than 2,000 miles.
I had the oil usage monitored and found that the car was burning approximately one litre of oil every 1,000 miles. This is, apparently, a known problem with this engine.
I contacted Buckingham and spoke with the service manager, a very efficient and professional chap called Judd.
He instructed me to bring the car into them for checking. Which they duly did and they confirmed the high oil usage.
They then carried out a very extensive, and extremely expensive, repair to the engine. Replacing Pistons, con-rods and other items required. All, I must add, at no cost to me.
One thing or another were needed as follow-up repairs after that major repair, after the expiry of the warranty period, and at each time Buckingham
PT56
2015-12-16