Sold me a vehicle stating it had a recent service, it was 4000 miles into the service, said it had had an oil service, it hadn’t and needed doing within a few weeks of having the car. Tyres were excessively misaligned, requiring immediate rectification at a local garage, which Caffyns refused to accept despite having all the relevant paperwork. Lied about my mileage to VW head office, lied to head

Bought a new Golf 2.00TDI estate from Caffyns in the autumn of 2013. There's been nothing but trouble ever since. Within the first week, the fuel flap stuck shut requiring a visit to the dealership. Within a year two wheels on one side of the car started delaminating and needed replacement. Six months later the other two suffered the same problem and need replacing. 4 new wheels under warranty. It

We recently had our VW Passat Estate, less than 2 years old, serviced as part of its regular servicing schedule at our local VW Dealer not the one we bought it from. Not only were the windscreen wipers left misaligned but the tyres were not checked - we discovered a couple of days later that one was through to the mesh. It really felt like they hadn't bothered doing a service at all.