C

Cartime

1.7/5 from 14 reviews.
1.0

Ripped Off



I bought a Renault Clio LY16 BXH, which was advertised as having full service history; however, when I went to pick up my car, the sales person told me that the service book had been misplaced and they would post it to me within seven working days. It was many weeks later when a received a service history (as it had been sent to the wrong address), but it was for a different car. As you can imagine, I have been really unsatisfied with Cartime’s customer service. two months later they admitted to the fact that they did not have the service history. The car is worth much less without service history. They are either incompetent or lying to me and despite following their procedures and communicating with their customer services department every week. The are in breach of the Consumer Protection Law but keep on trying to fob me off. I saved up the money for a long time for this car and as a young woman feel that they are taking me for a ride.

2165 days ago
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Overall Rating
Could have been a 5 star review
This could have been a 5 star rating if not for the sales guy (Suhaib) who I bought my car through. I am happy with my purchase and prior to payment the sales guy mentioned was very responsive and helpful. On collection of my new to me car there were a couple of items not ready at the time of collection but I was informed that these items were all ordered and on delivery and would be with me wit
By Taypaul1 319 days ago
Full Review
Don’t buy car from them
Car time sold that car with too many issues which was really hard for me to find out on test drive. I’m trying my best to explain all the issues below: 1. The Car was sold with 90% DPF blocked. DPF blocked warning signs came on just after few weeks of buying the car. Car time sent my car to few different places to find the problem as they couldn’t find anything. One of the garage was in
By Malik 481 days ago
Full Review
They sell modified cars - Don't Buy
I was sold a modified BMW car without any information. I discovered this fact after visiting a BMW Service Centre where they told me the modification had passed the engine's temperature sensor functionality. This will eventually nullify my insurance. They did not care about my safety or the safety of my family. They just wanted to make profit. Which they did by selling me a car that doesn't wo
By qambar 703 days ago
Full Review
Buyer Beware!
6 months (06/10/22) since my cash purchase of a BMW 420D M-Sport from Sam at Bury (who had promised me a Jaguar XE R-Sport but sold it to someone else the day before I went to buy it) and there has still not been a single day when this vehicle has been in the condition as it was advertised (and still is advertised on the web). Cartime finally agreed to fix the faulty CD/DVD player last month, an i
By Dav Haz 748 days ago
Full Review
Buyer Beware!
6 months (06/10/22) since my cash purchase of a BMW 420D M-Sport from Sam at Bury (who had promised me a Jaguar XE R-Sport but sold it to someone else the day before I went to buy it) and there has still not been a single day when this vehicle has been in the condition as it was advertised (and still is advertised on the web). Cartime finally agreed to fix the faulty CD/DVD player last month, an i
By Dav Haz 748 days ago
Full Review
0 stars would have been given.
If I could give cartime no stars I would do. Bought my car 9th March only to find out it did have a fault on it as I told them. We are now at the end of September and I'm still waiting for a refund as I took my case up with the financial ombudsman. Motonovo who they use for finance are also worthy of no stars as they just kept fobbing me off. I have been without a car for over 6 months and am stil
By Tommo69 942 days ago
Full Review
Very impressed and great free home delivery service!
I have recently bought a car through cartime's free delivery service and I was extremely impressed. I was a very apprehensive about purchasing a car without seeing it, however I was guided through the full process and sent a detailed video of the car to check I was happy prior to completing my finance application. My part exchange was collected when my new Range Rover Evoque was delivered and the
By AnnieK 1561 days ago
Full Review
Fab!
We traded in our little old banger for a Mini Cooper and couldn't fault the service. We did point out a few bits of work that needed doing, but that was all sorted before we collected the car. We got a great deal and couldn't be happier - we've already recommended one of our best friends who is picking up their new car next week :)
By MikeFree 1569 days ago
Full Review
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