Cargiant.Co.Uk

1.8/5 from 13 reviews.

1.0

Bunch of con artists!

Decided to purchase a VW Golf from Car Giant for my dad due to the good ratings on Trust Pilot. I felt i would feel comfortable with the purchase just because they were a big dealer and they would provide a quality vehicle.

Saw a 2013 VW Golf at £10,600 and felt it was good price and enquired about the car and was told it had been just reduced by £400 so was priced at £10,200.

Assuming it was a offer too good to be true I decided to head to CarGiant the same day. When inspecting the car there I noticed alot of dents on the panels. Spoke to the customer representative and was told if they wanted the a cheap job they will tell me a place close by!! Felt really disappointed with the response as i felt just getting the panels resprayed with cost around £500+.

Took the car for the 2 min test drive they provide and decided to purchase the car. They charge an additional 1% for cash and another £100 admin fell so total was already going up.

Purchased the car in the evening so I wasn’t able to inspect the

Jay 3075 days ago 2016-11-24

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Professionalism

Value

Customer Service

Product Knowledge

Vehicle quality

Overall Rating

Would you buy a car from here? I personally wouldn’t The staff a

Would you buy a car from here? I personally wouldn’t The staff are all robotic with hardly any knowledge of cars. They are told to learn scrip’s which makes them all give the same replies to questions you ask. The staff have individual targets, if not met have a review and the company comes down hard on them. They really don’t give a crap about customers there just numbers and want to flog dodgy

By Siffy 100 days ago

Full Review

dodgy sales practice

They raised the price of a car by 500 pounds after I agreed to buy it, while I was waiting to sign the contract in the office. Only realised after they emailed me my copy of the contract. Sent them a photo of the listing price on their own website which I took a time stamped screen shot of after agreeing to buy the car. No compensation. Not even an apology. Refused to refund the deposit. No respon

By peagreenboat 400 days ago

Full Review

Avoid like the plague—the black death

Bought car from them in Sep 23. Nov 23, car broken down. Called Cargiant, said it's a major fault with"Adblue Emissions Impossible to Start" fault showing up. Cargiant said they will come and pick it up and repair it and I would have to wait till mid-dec 23 for pickup. Told them Consumer Rights Act said Dealership cannot inconvenience me as I live in an area where I have to drive to work and s

By SouthWestLondon 466 days ago

Full Review

Missold vehicle with incorrect mileage

Sold a car with "verified mileage" They have no way of checking cars themselves solely rely on a simple HPI check! unlike a main dealer who can detect these mileage alterations, using specialist equipment wich has just happened on mine wich invalidates the warranty. That's 23k gone down the drain as when you question this you will be sent a HPI report they will not investigate or supply you with

By Kay2 1255 days ago

Full Review

Good value

Have bought 2 cars from here first was a seat exeo that did a further 130000 miles without issue and the second a cmax for my wife, this had one issue but 1 call to car giant and it was booked in and repaired locally at no cost to us and we hadn’t taken the warranty either You have to look at what your buying as some cars are in better shape than others but the price reflects this Currently loo

By Tort172 2104 days ago

Full Review

A good buy

I purchased a 2014 Volvo XC60 I notice a vibration on the front, phoned Cargiant and they booked me in to a garage near buy me The faults were put right at no cost to me. I would add there was no quibble at all regarding the fault or cost. I found from the time of our initial visit to the purchase and collection to be a great experience. I would buy again and recommend to freinds & family

By Malc 2144 days ago

Full Review

Underhanded Car Dealer

The issue that I have experienced was: I purchased a vehicle from Cargiant in October 2018, after I took it for a full service at VW two months after, I was issued a repair bill for £1000 to fix a number of serious issues that I as a customer would never have been able to see when purchasing the car on the show room floor. After a grueling time, lots of phone calls and stressful conversations, Car

By cantonis 2206 days ago

Full Review

Underhanded Car Dealer

I purchased a vehicle from Cargiant in October 2018, after I took it for a full service at VW two months after, I was issued a repair bill for £1000 to fix a number of serious issues that I as a customer would never have been able to see when purchasing the car on the show room floor. After a grueling time, lots of phone calls and stressful conversations, Cargiant agreed to repair the issues them

By cantonis 2206 days ago

Full Review

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