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Cargiant.Co.Uk

1.8/5 from 13 reviews.
1.0

Avoid like the plague—the black death

Bought car from them in Sep 23. Nov 23, car broken down. Called Cargiant, said it's a major fault with"Adblue Emissions Impossible to Start" fault showing up. Cargiant said they will come and pick it up and repair it and I would have to wait till mid-dec 23 for pickup.

Told them Consumer Rights Act said Dealership cannot inconvenience me as I live in an area where I have to drive to work and suffering poor health etc. They didn't care. I asked for a courtesy car, which they gave me when they came to pickup my car. Couldn't use the courtesy car as it had mould growing on seats (photos taken). Continuously told them they are breaking the law as I am being extremely inconvenienced, cannot afford to hire my own car, need to go to school, work etc. Did not care.

Picked up the repaired car 2 days ago. Broke down AGAIN yesterday! Trying to get a refund, they are not giving it, legal action taken.

DO NOT BUY FROM THEM! Email response takes weeks, different answer everytime.



467 days ago
Cargiant.Co.Uk banner
Product Knowledge
Customer Service
Professionalism
Vehicle quality
Value
Overall Rating
Would you buy a car from here? I personally wouldn’t The staff a
Would you buy a car from here? I personally wouldn’t The staff are all robotic with hardly any knowledge of cars. They are told to learn scrip’s which makes them all give the same replies to questions you ask. The staff have individual targets, if not met have a review and the company comes down hard on them. They really don’t give a crap about customers there just numbers and want to flog dodgy
By Siffy 101 days ago
Full Review
dodgy sales practice
They raised the price of a car by 500 pounds after I agreed to buy it, while I was waiting to sign the contract in the office. Only realised after they emailed me my copy of the contract. Sent them a photo of the listing price on their own website which I took a time stamped screen shot of after agreeing to buy the car. No compensation. Not even an apology. Refused to refund the deposit. No respon
By peagreenboat 401 days ago
Full Review
Avoid like the plague—the black death
Bought car from them in Sep 23. Nov 23, car broken down. Called Cargiant, said it's a major fault with"Adblue Emissions Impossible to Start" fault showing up. Cargiant said they will come and pick it up and repair it and I would have to wait till mid-dec 23 for pickup. Told them Consumer Rights Act said Dealership cannot inconvenience me as I live in an area where I have to drive to work and s
By SouthWestLondon 467 days ago
Full Review
Missold vehicle with incorrect mileage
Sold a car with "verified mileage" They have no way of checking cars themselves solely rely on a simple HPI check! unlike a main dealer who can detect these mileage alterations, using specialist equipment wich has just happened on mine wich invalidates the warranty. That's 23k gone down the drain as when you question this you will be sent a HPI report they will not investigate or supply you with
By Kay2 1256 days ago
Full Review
Good value
Have bought 2 cars from here first was a seat exeo that did a further 130000 miles without issue and the second a cmax for my wife, this had one issue but 1 call to car giant and it was booked in and repaired locally at no cost to us and we hadn’t taken the warranty either You have to look at what your buying as some cars are in better shape than others but the price reflects this Currently loo
By Tort172 2105 days ago
Full Review
A good buy
I purchased a 2014 Volvo XC60 I notice a vibration on the front, phoned Cargiant and they booked me in to a garage near buy me The faults were put right at no cost to me. I would add there was no quibble at all regarding the fault or cost. I found from the time of our initial visit to the purchase and collection to be a great experience. I would buy again and recommend to freinds & family
By Malc 2145 days ago
Full Review
Underhanded Car Dealer
The issue that I have experienced was: I purchased a vehicle from Cargiant in October 2018, after I took it for a full service at VW two months after, I was issued a repair bill for £1000 to fix a number of serious issues that I as a customer would never have been able to see when purchasing the car on the show room floor. After a grueling time, lots of phone calls and stressful conversations, Car
By cantonis 2207 days ago
Full Review
Underhanded Car Dealer
I purchased a vehicle from Cargiant in October 2018, after I took it for a full service at VW two months after, I was issued a repair bill for £1000 to fix a number of serious issues that I as a customer would never have been able to see when purchasing the car on the show room floor. After a grueling time, lots of phone calls and stressful conversations, Cargiant agreed to repair the issues them
By cantonis 2207 days ago
Full Review
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