HCS

Hilton Car Supermarket

3.8/5 from 116 reviews.
1.6

Terrible

Terrible.

This was my 4th car from Hilton Garage over the years and what started as an impressive outfit have declined considerably and now operate like a dodgy back street car dealer from the 80's.

So I bought an A7, reg A7XYO, from them.

I highlighted some paint repairs and a tyre with a chunk out of the sidewall that needed replacing to the salesman Adam which was agreed as was the full asking price.

Waited (an unnecessarily long) 2 weeks to collect the car only to find the the tyre was still on the car and the paint looked like it had been touched in by a child with their fingers. In the wrong colour too.

Conveniently the original salesman wasn't available however salesman 2 was happy that, although in his words the touch up "wasn't the best", it was acceptable and I should take the car as is. As the car was a 2015 I should accept the accident damage to the bumper as normal, he said (!)

The tyre, he had been told, now wasn't sufficiently damaged to warrant a replacement. (Would you buy a
705 days ago
Hilton Car Supermarket banner
Professionalism
Value
Vehicle quality
Product Knowledge
Customer Service
Overall Rating
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER.
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I
By Jsnelling90 275 days ago
Full Review
Great Service!
It's my First time I purchased a Car from Hilton car supermarket. And The whole process was Fantastic. Excellent customer service. Whole team was soo knowledgeable
By KeiranGalindo 438 days ago
Full Review
damaged my part ex
I looked to buy a nearly new car from Hilton. At the time of my visit I didn't have the car I wanted to trade with me as it was in a garage for a full service. We agreed a price and arranged for collection a week or so after. On the day I arrived with my car and was told that they would inspect it just to make sure there was no damage etc. When the salesman came back he listed faults that were new
By Casper 454 days ago
Full Review
Terrible
Terrible. This was my 4th car from Hilton Garage over the years and what started as an impressive outfit have declined considerably and now operate like a dodgy back street car dealer from the 80's. So I bought an A7, reg A7XYO, from them. I highlighted some paint repairs and a tyre with a chunk out of the sidewall that needed replacing to the salesman Adam which was agreed as was the ful
By bonehead33 705 days ago
Full Review
The second time I’ve had disgusting customer service
They sold me my Maserati and delivered it with the thermostat broken plus my air conditioning wasn’t working. It was sent back and the thermostat was fixed but the air conditioning still isn’t working properly. I have also now received the car back with my rear window heater not working and I am out of my 3 months warranty with them. On top of that they have also got some reason replaced my nice s
By Nick 815 days ago
Full Review
Car broke down after 3 months
Not only did they up the price of delivery AFTER I bought the car, but the car broke down a few weeks after the 3-month warranty. I phoned them, but they said there was nothing they could do. Don't walk away from this dealership, run.
By trudykeane 874 days ago
Full Review
AVOID AVOID AVOID - Sell Faulty Cars
If I could give 0 stars I would. AVOID AT ALL COSTS!!! I purchased a car from Aylesbury recently and within 2 days of having the car the engine management light came on. I called on the day and was told to drive it around and see if the light goes off, obviously this was not something I was prepared to do and they agreed that I could bring the car back for inspection. This was a 2 hour drive to re
By klouise 955 days ago
Full Review
Absolutely terrible experience!!!
I’ve bought Mercedes C class from there. Regret. I have been reassured that car have sensors (very important for me), gone home no front one. Car did not have log book, have been informed after I’ve paid for it. Have been also informed that there is service on the car. Did not check on the spot because could not dream ‘professional dealer’ would sell a car which has not been serviced for 3 years.
By Maja100 1718 days ago
Full Review
< 1 2 3 4 5  ... >