Last year (2014) i bought a used Audi TT TDI from Lexus sheffield. Looked good at first, except there were the usual stone chips and the alloys were scratched (not scuffed) and lacquer on the front two was peeling so they all needed refurbing. This was agreed to be included in the sale, as was a full service. A week later and pickup day arrived. I was pressured into taking out Gap insurance

Sales Manager was rude when I had an issue with a car sale. But the MD refunded my deposit after I complained