Buyer Beware
BUYER BEWARE!!
I have NEVER before left a negative review for any business until now!
To help others make an informed decision on buying from Village Cars Cobham, I decided to post this review.
UNETHICAL BUSINESS!
WARRANTY NOT HONOURED!!
Bought our Kia believing we had 3 month warranty, which swayed our decision to buy. We had mechanical problems within the FIRST FEW WEEKS! Needing repairs in Scotland, we phoned Village Cars Cobham to let them know that there were problems with the car. Initially they said they would 'contribute' to repair costs, however, after the car being repaired and paid for by ourselves, they then denied any responsibility for repairs, saying 'mis-diagnosis', REGARDLESS of refusing to have phone interaction with the mechanic and, as requested, the broken parts being brought back to them later. We were left paying the TOTAL repair bill ourselves, PLUS we were stranded for 2 WEEKS without a car! Totally UNETHICAL!!
Juliette
2024-07-08