PVA

Peter Vardy Aberdeen

2.2/5 from 7 reviews.
3.0

Bad customer service

We recently bought a car from here, could not fault the sales team at all. However, I have just had to phone the customer service department as the service light is on despite it having had a service. The lady I spoke to was very rude indeed. I couldn't hear the question I was asked so asked her to please repeat it, she proceeded to shout slowly at me and generally talk down to me. I challenged her about the way I was being spoken to. It was only then that she seemed to remember her manners and realise she was in fact talking to a paying customer.
3289 days ago
Peter Vardy Aberdeen banner
Product Knowledge
Value
Vehicle quality
Customer Service
Professionalism
Overall Rating
I wouldn’t recommend them to my worst enemy
We have bought a car here and took it back 5 days later, as it was losing power unexpectedly and it was blowing fumes inside. We wanted to return it, only to be shouted at by a rude member of staff, who refused to give his name “, that “ This is not a supermarket! “ and that this will never happen. They said they can have a look at the car and return it the next day but we were left without a c
By Cod87 814 days ago
Full Review
If I could give 0 stars I would!
Customer service is shocking. Day's after leaving Peter Vardy Jaguar/Land rover Aberdeen - an engine management light appeared on my newly purchased car. Extremely long story short we have had countless visits to have the issue fixed with no success, faulty part replaced - but it's still broken! nobody ever gets back to you when you call, or email. The manager is a disgrace and set up a meeting w
By JodyM 1253 days ago
Full Review
Appaling customer treatment and service
Shocking and appaling customer service. I Purchased a landmark discovery sport which includes a contrast roof. Vehicle was delivered without contrast roof, dealer never informed me from the point I ordered the vehicle to the time vehicle was delivered that my vehicle did not have a contrast roof due to supply constraints with the manufacturer which the dealer was aware of prior to ordering my vehi
By Muntis 2122 days ago
Full Review
Donatas
Donatas zuikis
By Donciukas58 2959 days ago
Full Review
The worst company imaginable
This has to be the worst company to buy a car from spent £13400 on a car as a distance sale I'm from Rotherham and travelled to Glasgow to make the purchase of a Mazda 6 sport. I was assured the car was in mint condition and would be prepped and ready for my arrival, I organised collection for 2 weeks time and said it will give you chance to get the car prepped. So the on the Friday of the collec
By Mark Hutchinson 3105 days ago
Full Review
Bad customer service
We recently bought a car from here, could not fault the sales team at all. However, I have just had to phone the customer service department as the service light is on despite it having had a service. The lady I spoke to was very rude indeed. I couldn't hear the question I was asked so asked her to please repeat it, she proceeded to shout slowly at me and generally talk down to me. I challenged he
By Bridge 3289 days ago
Full Review
Terrible customer service from service dept
I have bought three cars from Peter Vardy. I was very satisfied with the first two. The third one however was a very different story, to the point where I will never deal with this company again. Car has broken down three times in 8 months. Communication is utterly appalling, passed around by recptionists to numbers which ring out or left indefinately on hold. Calls are not returned emails ar
By Craigpaterson 3629 days ago
Full Review
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