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Turners Of Roborough

3.1/5 from 6 reviews.
1.4

Bad Customer Service

Please be aware of this garage, it is all sweetness to start, but once you have brought the car, seems they are not interested.

The car I brought had a fault, when I took it out on test, I should have walked away then, but they said “ it would be fixed” car still had the fault when I collected it, I then had to take it to their back street garage, who then had it for almost 2 weeks. They did repair the fault, but it has been back in for other faults, lucky I am still in the warranty, but you do only get 3 months.

I would advise any one to get the car inspected by the RAC or AA first, and if you do visit the site, and a man called Phil comes out, walk away, as he is the least helpful of all, once you have taken delivery of your car.

I would not ever go back to this garage, and talking to other people, seems like it is not just me who has brought bad cars from them.

PLEASE, PLEASE DON’T GO TO THEM
4380 days ago
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Overall Rating
STAY AWAY!!
Absolutly awful customer service. When I refused to purchase unwanted Gap Insurance the sales man became extremely rude to me. He was sexist from the moment I walked in..and talkef down to me as if I were a child (I'm in my 40s). Upon leaving the forecourt with the car I just purchased another sales man called me "Over sensitive" as I expkainedI was upset about my trearnent. I left a review
By Niki.pearce 1418 days ago
Full Review
Very happy
Returning customer i am very happy with turners good price for old car excellent after sales service.I will buy from turners again Thank you Ben
By En500a 2274 days ago
Full Review
Brilliant service and an AMAZING all round experience
I read a couple of previous reviews here about this dealer and some people stated things that i did not find to be true with my experience. I dealt with a man called Ian and also the salesman called Phil. They were amazing especially for customer service, i called and put a secure deposit on the car and arranged all finance and evaluations for my car over the phone. I came down from Sunderland to
By Michael Ayers 3071 days ago
Full Review
Get an AA RAC inspection
Called into turners of robourgh and saw a car I wanted to buy, got a sales person and struck a deal, I would pay full forecourt price for their car and they would give me full book price for my trade in, they would also paint the damaged paintwork on the wheels of the car I wanted, and I would organise an AA or RAC inspection, all this was done in front of their finance director as the salesman s
By BTheobold848 4302 days ago
Full Review
j.y of looe cornwall
Bought a car from turners with a 3 month warrenty, Had some minor issues with it, but phil who sold me the car bent over backwards to get them sorted! Found them to be fair and honest so no complaints, Would use phil and turners again Big thank you!
By jft youde 4344 days ago
Full Review
Bad Customer Service
Please be aware of this garage, it is all sweetness to start, but once you have brought the car, seems they are not interested. The car I brought had a fault, when I took it out on test, I should have walked away then, but they said “ it would be fixed” car still had the fault when I collected it, I then had to take it to their back street garage, who then had it for almost 2 weeks. They did repa
By dj 4380 days ago
Full Review
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