Wessex Garages

2.2/5 from 13 reviews.

2.0

Not great

Original review source: Yell.com

Took an older Alfa in for a service last year. Although I asked for a specific period manufacturer service and elected for a 'while you wait' service, at the *end* of the promised waiting time I was told that they hadn't actually got the parts in for the service so it would be a lot longer before it was ready. On the plus side, they did then give me a courtesy car free of charge, but I had to keep ringing them through the day to chase progress. They did phone back after my complaint, which is good practice, although they guy I spoke to was more interested in justifying their performance (and asking me not to mark them down if Alfa called), than in actually doing anything to improve my experience as a customer. Was at least completed on the day, but on checking my paperwork in prep for this year's service I note that they didn't carry out the brake fluid change specified for that service point by Alfa. They've just now told me that all that is required is a check at that point - maybe, but that's not what the service schedule supplied with the car says. Or what any of the other sources I've looked at say. Won't be using them again if I can avoid it, as they don't seem very organised - I've had mixed experience with trying to get parts through them too - and it was mind bogglingly expensive for what it was.

Yell.com user: MattB22 3823 days ago 2014-10-16

Report Review

Overall Rating

Nobody spoke

I visited Wessex Mazda today with the intention of spending around £30,000 on a new 6 Estate. Despite me looking around their used stock, and the example in the showroom, no one bothered to even approach me, not even to invite me to take a seat. After waiting about 20 minutes I decided to leave, and spend my money with another sealer.

By Swiftnick 2057 days ago

Full Review

We pride ourselves on High Standards of Customer Service

Worst experience I have had when trying to purchase a used car a member of staff rude and intimidating , go buy a car somewhere else

By un1happy 3681 days ago

Full Review

I had heard good things

Original review source: Google+

I had heard good things about Wessex Garages, and I wasn't let down when I visited the dealership to discuss my options on a new car on Motability. The sales staff were very helpful and they made the whole experience very enjoyable, thank you very much!

By Google+ user: Barbara Tinsdale 3783 days ago

Full Review

Your salesman found me the right car

Original review source: Google+

Had a very good service from your salesman he found me the right car and nothing was to much trouble for him.He did not push me at any point and advised me on several products which i took.Two off my family are looking for cars and i have advised them to go and see Steve

By Google+ user: suzie grant 3784 days ago

Full Review

I shall pay it forward

Original review source: Google+

I recently treated myself to a new car, I had been told about wessex garage through a friend who had bought from them at the beginning of the year and they had been looked after very well, I took the advice and went along to have a look, I was not disappointed I fell for the

By Google+ user: Vicky Bennett 3785 days ago

Full Review

Not likely to buy another car from here

Original review source: Google+

I must admit, i'm not likely to buy another car from here. Here' s my latest experience: I order a replacement key about a month ago - that cost about £120 - fair enough -my fault I lost it, but nevertheless 'ouch'. I just got off the phone and i've been told there is an ext

By Google+ user: Neil Myatt 3792 days ago

Full Review

Poor service

Original review source: Google+

Purchased a vehicle from MFL which was returned to Wessex Garages Pennywell Road in Bristol,we contacted their sales department to confirm collection earlier in the day.On arriving to collect this Vehicle we were directed too thr

By Google+ user: Neil Skuse 3813 days ago

Full Review

Not great

By Yell.com user: MattB22 3823 days ago

Full Review

< 1 2 >