ASW

Autotrade South West

2.6/5 from 91 reviews.
1.0

One star is generous

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of wha
613 days ago
Autotrade South West banner
Customer Service
Vehicle quality
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Overall Rating
Avoid at all costs!
Avoid! Taking them to court this week! Watch for updates on all platforms 0 stars!!!! Absolutely diabolical! Avoid these con men like the plague! Currently in the process of taking them to court - hearing date on the 1st October! They are con men, selling faulty cars ! Read all reviews before buying, all the same issues, bad communication, fault lights and management lights not working, refuse
By kayleighgreenhalgh88@icloud.com 4 days ago
Full Review
Sly practices and misleading
Very disappointed with their lack of empathy and sly dealings
By ddtt1212 385 days ago
Full Review
they lie to your face and in writing ...
100% the worst experience ever when purchasing a vehicle. Autotrade South West trade under the name Alsons Group Ltd (check out the details at Companies House). In nearly three weeks I have never driven the car since buying it has been and still is in a main dealership fixing all the issues. The Manager David confirmed these would be fixed prior to me collecting the car. NONE of the promised is
By dont-like-liars 571 days ago
Full Review
Avoid these sharks at all costs! It’s not worth the heartache
DO NOT EVER DEAL WITH THIS COMPANY! THEY ARE SHARKS! Read their other reviews too. I have never felt so strongly as I do now to make sure other people are not put through the same stress and heartache as we have been through following a purchase of a car from auto trade southwest. After saving for a long time, purchasing the car and having it delivered to us on 19th January, we discovered a
By Mr&MrsW 612 days ago
Full Review
One star is generous
From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and co
By Supportpeople 613 days ago
Full Review
Faulty B250e 2017 From this Cowboys
Bought a car 13:12/23 from this cowboys are it was the worst experience of my life. The car does not meet and did not spec as advertised online. Owner tried to coerce me to take the car when returned. The eclectic car ranges was 60/50 with a 5/6hour charge so not feasible for transport from Berkeley to London. It was total nightmare. The behavior seems norm and he outwardly refused to return my mo
By Lolaojomola1 653 days ago
Full Review
Cowboys
Recently purchased Ford escort from this circus, still waiting for log book and change of ownership, ignoring my calls also injector was faulty, wouldn't recommend these cowboys to my worse enemy.
By Carman78 678 days ago
Full Review
BMW 3 series
Where do i start purchased a bmw from these cowboys. drove it 90 miles down motorway then managment light came on rang autotrade back and spoke to dave who told me to take it to a bmw specialist which i did.The Bmw specialist said there was a crack in the dpf flexi hose fault with the lights faulty wiring and loose wheel nuts.Bmw stated that this vehicle should of not passed the mot never mind dri
By Warmski 704 days ago
Full Review
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