ASW

Autotrade South West

2.5/5 from 89 reviews.

1.0

One star is generous

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of wha

Supportpeople 332 days ago 2024-01-25

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Customer Service

Vehicle quality

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Value

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Overall Rating

Sly practices and misleading

Very disappointed with their lack of empathy and sly dealings

By ddtt1212 104 days ago

Full Review

they lie to your face and in writing ...

100% the worst experience ever when purchasing a vehicle. Autotrade South West trade under the name Alsons Group Ltd (check out the details at Companies House). In nearly three weeks I have never driven the car since buying it has been and still is in a main dealership fixing all the issues. The Manager David confirmed these would be fixed prior to me collecting the car. NONE of the promised is

By dont-like-liars 290 days ago

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Avoid these sharks at all costs! It’s not worth the heartache

DO NOT EVER DEAL WITH THIS COMPANY! THEY ARE SHARKS! Read their other reviews too. I have never felt so strongly as I do now to make sure other people are not put through the same stress and heartache as we have been through following a purchase of a car from auto trade southwest. After saving for a long time, purchasing the car and having it delivered to us on 19th January, we discovered a

By Mr&MrsW 331 days ago

Full Review

One star is generous

By Supportpeople 332 days ago

Full Review

Faulty B250e 2017 From this Cowboys

Bought a car 13:12/23 from this cowboys are it was the worst experience of my life. The car does not meet and did not spec as advertised online. Owner tried to coerce me to take the car when returned. The eclectic car ranges was 60/50 with a 5/6hour charge so not feasible for transport from Berkeley to London. It was total nightmare. The behavior seems norm and he outwardly refused to return my mo

By Lolaojomola1 372 days ago

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Cowboys

Recently purchased Ford escort from this circus, still waiting for log book and change of ownership, ignoring my calls also injector was faulty, wouldn't recommend these cowboys to my worse enemy.

By Carman78 397 days ago

Full Review

BMW 3 series

Where do i start purchased a bmw from these cowboys. drove it 90 miles down motorway then managment light came on rang autotrade back and spoke to dave who told me to take it to a bmw specialist which i did.The Bmw specialist said there was a crack in the dpf flexi hose fault with the lights faulty wiring and loose wheel nuts.Bmw stated that this vehicle should of not passed the mot never mind dri

By Warmski 423 days ago

Full Review

All Hail to Nick

I was planning to buy an Audi A3, thought to buy it from Autotrade South west as I had heard very good reviews about them. Went there, from the very first start the salesperson, Nick, was extremely helpful and he accommodated me to the fullest. He was very patient and allowed me to make a few test drives too. I got a deal and was very happy with the price I paid. In short, Auto Trade Southwest was

By Evelyn007 636 days ago

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