Avoid at all costs
If there were 0 stars that’s what I would give Hensons. Had my car 8 weeks when it broke down on a Sunday. Got towed to a trusted RAC garage. Spoke to Hensons the very next day and asked what I should do. Got told to ring their mechanic and see what he says. Spoke to the mechanic who advised to leave the car at the garage it was at. After several phone calls with Hensons i was advised it would be sorted and not too worry that my warranty stated they would only pay 500 pound. 2 weeks later and my car was still in the garage with a long list of issues it needed a new hydrolics pipe, clutch slave cylinder, master cylinder, pedal, clutch, release fork and flywheel. Now Hensons have said that they never agreed for the car to stay at this garage and they would repair it at there’s for free Knowing full well the car was in bits and could not be moved. It’s cost me £1,600 and there are now further issues with the car Absolutely disgusted at there behaviour avoid at all costs!
Kelly m
2020-09-03