JTE

Jemca Toyota Edgware Rd

1.3/5 from 3 reviews.
1.2

Very bad service and customer service

I had my car serviced and had MOT done. They gave me a report which was NOT good. I was told rear brakes pad and disc were worn out and need replacing. And also front brake pad need replacing. I was told I had ONLY 9% brake pads left in front and ONLY 6% left in rear. I took my car to another garage and he told me front brake pads were virtually NEW and rear was only 50% used. I am very disappointed with their service. They would NOT give me check list as to what was done or replace. This clearly shows they only want to rip off customer and engineer ONLY do visual check. I would NOT go to JEMCA, Edgware road again.
405 days ago
Jemca Toyota Edgware Rd banner
Product Knowledge
Vehicle quality
Professionalism
Value
Customer Service
Overall Rating
Very bad service and customer service
I had my car serviced and had MOT done. They gave me a report which was NOT good. I was told rear brakes pad and disc were worn out and need replacing. And also front brake pad need replacing. I was told I had ONLY 9% brake pads left in front and ONLY 6% left in rear. I took my car to another garage and he told me front brake pads were virtually NEW and rear was only 50% used. I am very disappoint
Bad customer service
We have bought a car at this dealer before. As long as they can sell to you they are nice. Then things change and they do not care. We came today to the dealership to discuss the end of our finance agreement and asked if we could sell maybe the car with them. The sales person was rude and disinterested. Treated us like children and claimed to be "Direct". He was very dismissive and showed that he
Incorrect Diagnostics
Had a problem with steering on my Prius and booked into Jemca for diagnostics back in July 16. Was informed that the steering shaft assembly was faulty and therefore had it replaced at a cost of £543.76. Was still not happy with the steering and booked the car back into Jemca in early Sept 16. Their engineer now informed me that the steering column is faulty and has to be replaced at a cost of £15
< 1 >