JTE

Jemca Toyota Edgware Rd

1.3/5 from 3 reviews.
1.0

Incorrect Diagnostics

Had a problem with steering on my Prius and booked into Jemca for diagnostics back in July 16. Was informed that the steering shaft assembly was faulty and therefore had it replaced at a cost of £543.76. Was still not happy with the steering and booked the car back into Jemca in early Sept 16. Their engineer now informed me that the steering column is faulty and has to be replaced at a cost of £1500. I asked them why this fault was not identified in the first appointment and was told that they thought it was the shaft and as that didn’t fix it, it now must be the column. . Which basically says to me that they didn’t know exactly what the fault was but seem to be happy to replace parts until a fault is fixed. Not very re assuring from a Toyota dealership that should know and be able to identify faults exactly where they lie and not guess. I wrote to their Complaints manager Mr John Carter informing him that I was not happy about paying for the column and the shaft as the original diagnostics was wrong. He sai
3100 days ago
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Very bad service and customer service
I had my car serviced and had MOT done. They gave me a report which was NOT good. I was told rear brakes pad and disc were worn out and need replacing. And also front brake pad need replacing. I was told I had ONLY 9% brake pads left in front and ONLY 6% left in rear. I took my car to another garage and he told me front brake pads were virtually NEW and rear was only 50% used. I am very disappoint
Bad customer service
We have bought a car at this dealer before. As long as they can sell to you they are nice. Then things change and they do not care. We came today to the dealership to discuss the end of our finance agreement and asked if we could sell maybe the car with them. The sales person was rude and disinterested. Treated us like children and claimed to be "Direct". He was very dismissive and showed that he
Incorrect Diagnostics
Had a problem with steering on my Prius and booked into Jemca for diagnostics back in July 16. Was informed that the steering shaft assembly was faulty and therefore had it replaced at a cost of £543.76. Was still not happy with the steering and booked the car back into Jemca in early Sept 16. Their engineer now informed me that the steering column is faulty and has to be replaced at a cost of £15
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