I have been using Mercedes Benz of Stevenage for 3 years now. The service has become is terrible. They damaged my water cap by over tightening it which I had to replace as it was then leaking. The engine light came on straight after they serviced the car and I had to call out the RAC, they found the EGR valve plug loose and wasn't connected properly. When I complained to Head office and they i

Below was the complaint I sent to Gary Savage - CEO Mercedes - UK. I received a response from customer service shockingly instead of fine their house in short blamed me and gave me the option to go to Motor Ombudsman which appears reading at the reviews that they always side with the dealers as the dealers pay their salaries which I understand from the reviews left by distressed customers.

Purchased a £20k Mercedes Benz GL Class and an approved used car, promised that it would be properly prepared mechanically and cosmetically. Upon collection - after a 130 mile journey! Was told vehicle ready - had not been properly cleaned - old sweets stuck in door pockest, not vacuumed, old leaves in wheel well, grimy fingerprints on visors etc - the vacummed the wheel well and left the rest - t